Welcome to the support page for Scanlify. If you have any questions or need assistance, please contact us:

Email: [email protected]

Common Issues

1. How do I use the free scans?

During onboarding, you can try 2 free scans without subscribing. Simply tap the phrase “Try 2 free scans” on the second onboarding page when you open the app for the first time to activate your free scans.

2. How do I subscribe?

You can subscribe by selecting one of the subscription plans available on the subscription page during first-time onboarding or later in the app’s Settings under “Upgrade to Premium.”

3. How do I cancel a subscription?

You can cancel your subscription anytime either inside the app by going to Settings → “Manage Subscription”, or outside the app by visiting your Apple ID account settings:

• From your device’s Settings: Go to Settings → [Your Apple ID] → Subscriptions, then select the subscription to cancel.
• From the App Store:
  • Open the App Store from your Home Screen.
  • Tap your account icon in the upper right corner.
  • Tap your name to enter your Account Settings.
  • Tap Subscriptions, then select the subscription you wish to cancel.

If your question isn’t listed here, please reach out via email and we’ll get back to you as soon as possible.

Thank you for using Scanlify!